Yes, we currently offer appointments from Monday to Friday at our workshop. Please email to schedule an appointment: hello@amorastudio.mx

This allows you to view our available stock in person.

In addition to our retail store in Mexico City, and you can also find us at Kabe (Cabo San Lucas, Mexico)

WhatsApp: +52 5619977853

Email: hello@amorastudio.mx

Absolutely. The strap can be purchased separately, contact us to learn more. hello@amorastudio.mx

Yes, we frequently participate in various markets and showrooms. Updates regarding our participation will be announced on our Instagram page (@amora_mx).

Each piece is meticulously embroidered by the hands of an artisan, with a total embroidery time of 72 hours.

Additionally, the selection of colors and design is very particular and unique. So remember, when you choose your Amora, you are incorporating the work of very talented Mexican hands into a part of you.

100%! Contact us to learn more.

hello@amorastudio.mx

Unfortunately, we do not offer any exchanges, returns or refunds, as we work with artisans and one of a kind pieces. All sales are final in store and online. 

Yes, each bag purchase comes with a 30 day warranty.

It covers maintenance for every part and material used in your Amora.

Contact us in our contact page with all the details about your bag and why you need to apply the waranty.

REPAIR + WARRANTY  GUIDELINES

Free Repair Period: 30 days from the date of purchase

Repair Form/ Request/ Message: Send us a contact form in our website.

Photo with visible Damage: Must take a photo of your bag with clear shots of where it needs to be repaired.

In-Store Drop-Off / Shipping via Courier: Appointments for in-store drop-offs will be coordinated once your request is approved and/ or we can arrange a courier for shipping/ pick-up.

Assessment of Damage and Applicable Cost: After evaluating the damage, we will contact you via email to discuss the repair process and any associated expenses required to restore it to its original condition.

Repair Process: When you entrust your LOVE to the Repair Hospital, it will be handled by experts in textile sewing and design, who will provide it with a comprehensive refresh. This includes replacing the closure, puller, lining, ring holder, and visible fabric,

Determination of Delivery Date: This will depend on how long the repair requires and your shipping location.

Courier Shipping: Send an email to amorastudio.mx@gmail.com sharing at least 5 detailed photos of your Amora from different angles. Subsequently, the team will follow up on your request. 

*Monday to Friday from 9am to 6pm. The cost of delivery or shipping is the responsibility of the customer

After 1-month warranty period, you can request maintenance for your Amora through our service called Amora Hospital. Our expert team specializes in preserving the essence of the materials and finishes of your Amora. From design to embroidery and sewing, we handle your item with care and expertise. Simply reach out to us at hello@amorastudio.mx and our team will promptly assist you. Please note that this service comes at an additional cost, which will be evaluated and provided to you via email.

Unfortunately, all sales are final and we do not provide refunds or cancellations. 

• AMORA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

• Yes, all straps are around the same size: 88.5cm but if you would like a custom strap you can contact us at hello@amorastudio.mx
• Please consider that the embroidery is 100% handmade; therefore, there may be some variation in size on occasions

Yes we do! If you are able to proceed to our checkout page, your country is currently in our shipping list. If you are not able to proceed, unfortunately we are currently not shipping to your country!

From the purchase of your Amora, the packaging and delivery process to the courier may take approximately 3 business days.

National Deliveries (Mexico):

• Take 2 to 5 business days via DHL or Fedex shipping
  

International Deliveries:

• Take 5 to 15 business days via DHL or Fedex shipping
  
• Tariffs might apply, depending in your region. These tariffs must be covered by the customer and are not included in our pricing

It's important to consider that the delivery times start after the order is prepared. That is, once the payment is made, the order preparation will take 1 to 2 business days, in addition to the delivery time by the courier service.

Deliveries, both domestic and international, may vary due to external customs issues and logistics times of the courier service external to Amora.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Yes, send us a message to learn more.

hello@amorastudio.mx

Please email us at hello@amorastudio.mx with the name of your store, its location, and the quantity requested. In the same email, we will provide information on available stock and delivery dates.